Foire aux questions
1. Where do you deliver?
We deliver in France.
2. What is the preparation time?
Orders are generally prepared within 1 to 3 business days after payment confirmation.
3. What is the delivery time?
After shipment, delivery generally takes 3 to 6 business days.
The estimated total time between order and delivery is therefore generally 4 to 9 business days.
4. What are the delivery costs?
Delivery is free for purchases of €110 (incl. tax) or more.
For orders under €110 (incl. tax), delivery costs are €10 (incl. tax).
5. Which carriers do you use?
We may use Colissimo, Chronopost, DHL, UPS or any other carrier suitable for the product.
6. Can I track my order?
Yes, when the carrier allows, a tracking number is sent by email after shipment.
7. What payment methods do you accept?
We accept Visa and Mastercard.
Payments are processed by J-Pay.
8. Can I return a product?
Yes. Consumer customers generally have 14 calendar days to exercise their right of withdrawal.
9. Can personalized products be returned?
Products made according to customer specifications or clearly personalized may be excluded from the right of withdrawal when this information is indicated before the order.
10. Who pays for return shipping?
Direct return costs are the responsibility of the customer, except for non-compliant, defective products, Seller error, or applicable legal warranty.
11. How much does it cost to return a bulky or fragile item?
The cost depends on the carrier's quote, weight, volume, fragility, pickup address, return address, and access constraints.
The customer can arrange the return by their own means or request a quote from customer service.
12. When will I be refunded?
The refund is made within 14 days from the notification of withdrawal.
For sales of goods, the refund may be deferred until the product is recovered or proof of shipment is received.
13. What if the product arrives damaged?
Contact us at:
info@deco-bien-hetre.com
Please include:
- the order number;
- a description of the problem;
- photographs of the product;
- photographs of the packaging;
- photographs of the shipping label.
14. Do the products come with a warranty?
Yes. Products benefit from applicable legal warranties.
15. Do you offer an additional commercial warranty?
Unless otherwise specified, no additional commercial warranty distinct from the legal warranties is offered.
16. Does delivery include installation or assembly?
No, unless expressly stated on the product page or during checkout.
17. How to contact customer service?
Email: info@deco-bien-hetre.com
Phone: +33 5 34 39 14 77
Hours: Monday to Saturday, 9:00 AM to 6:00 PM, Paris time – CET/CEST.
18. What is the seller's identity?
The seller is:
DECO ET BIEN HETRE
Trade name: DECO ET BIEN HETRE
Brand: DECO ET BIEN HETRE
SIREN: 393 262 126
SIRET: 393 262 126 00062
Intracommunity VAT: FR28 393 262 126
Address: 4 Pl. du Corps Franc Pommies, 31700 Blagnac, France